Posted on Tuesday, January 29
POSITION TITLE: Direct Banking Manager
DEPARTMENT: Direct Banking
OVERVIEW: Reporting to the Vice President, Direct Banking, the Direct Banking Manager is responsible for the day-to-day management of the Direct Banking Department including, enhancement and support of the Bank's Online Banking and Cash Management functions. Partnering and working across the Bank in order to develop and support both Commercial and Retail services will be a priority in order to enhance the suite of products. Responsibilities also include planning, organizing, and managing activities of the department in conformance with established regulatory and Bank policies, procedures and objectives. Performs any function necessary within scope of authority and expertise to provide the highest level of service and responsiveness to customers.
POSITION REQUIREMENTS: A Bachelor's degree or five years equivalent related work experience incorporating the above responsibilities. A minimum of five years of management experience in cash management operations and online banking required. Subject matter expertise in ACH. Strong knowledge and understanding of products, services, compliance, and regulations with relationship to online banking, cash management services, and item processing required. Solid communication skills as well as the ability to work effectively with internal departments and vendors. Strong analytical, interpersonal and problem solving abilities to identify and prioritize critical issues and risks and recommend solutions. Detail oriented and well organized. Proficient in Microsoft Word, Excel and Outlook and able to become proficient in the use of various other software applications that may be used in the performance of responsibilities. Must be able to use various types of office equipment including computer, calculator, copier and document imaging technology and equipment. Ability to learn and adapt to change and flexibility of both schedule and routines is required. Must interact with customers and Bank team members in a professional manner.
INDEPENDENT ACTION: Performs work within established guidelines and according to specific procedures. Refers problems to immediate supervisor.
COMPLIANCE: Responsible for adhering to bank policies and procedures relating to regulatory compliance requirements applicable to the job function including but not limited to Bank Secrecy Act, Anti-Money Laundering and Fair Lending.
Composure and Stewardship
Motivating & Managing Performance
Equipment Used:Personal Computers, laser printers and telephone.